![]() Guests of the hotel will also find that they are incredibly close to some delicious eateries in town. Activities include: Big Bear Discovery Center, Castle Rock Trail, Polique Canyon Road, Bear Mountain, Big Bear Speedway, Boulder Bay Park, and the Bowling Barn. In Big Bear, guests will find that there is quite a lot to do here. Guests can also enjoy king or queen sized beds with luxury linens. The rooms come complete with mini fridge, coffee maker, Wi-Fi, flat screen televisions, iron, hair dryer, daily housekeeping, and larger rooms have full kitchens with a separate dining area for guests. Guests of the hotel will fall in love with the quaint area and get a look at the outdoor activities here as well. This hotel is located on Big Bear Lake in Big Bear, California. One of the most popular places in the area is the Marina Resort Lakefront Rooms and Suites. There is so much for travelers to do here and some great places to stay too. The whole ordeal robbed me of needed rest, so i was tired the next day.Big Bear Lake is a beautiful and exciting place to visit. ![]() He had finally shown me a couple of other rooms, but they all wreaked of that hideous odor. I had to plug it into the bathroom sink the following morning in able to use it. The tv didn't work and the coffee pot cord was too short. They were very loud downstairs, but there were earplugs on the nightstand by the bed. It was directly above their apartment and office on location, a few doors away, it was smaller, older looking. It was kind of dirty and had a centipede and old tissue under the bed sheets. But eventually came up with another room. He claimed that they did not have any vacancies to place me in another room, however, there were only two vehicles in the whole large parking lot. to see if they noticed the sickening odor. So he went back and got the manager who would do nothing until i suggested that i might want to call the health dept. He also denied the smell according to the manager, but could not speak much English to communicate with me. He sent one of his relatives up to the room. ![]() This was a real drag after a long, exhausting drive. about either putting me into a different room, or giving me a refund. Complained to manager who denied smelling it. Still not enough to clear it out with fan. I opened the window with a fan, but the room was saturated with the smell. There was a very strong nauseating flowery odor in my room that was making me feel sick. Office staff is very helpful and accommodating. Ugh! It's not a luxurious modern place but I love wood furniture, rustic type setting. I sat in it and didn't even realize there was a cushion in it. I was there 8 years ago in the same room with the same furniture. The only downfall was the futon.the mattress/cushion needs to be replaced. TV was awful as far as choices of what to watch. After spending the day downtown shopping and going to Peppercorn Grill for dinner we spent the evening in from of the fireplace. We had a wood burning fireplace and a futon for any guest. It was equipped with a stove, microwave oven and a small refrigerator. There were two full bathrooms but we only used the one outside our little kitchen. from both rooms with a balcony to step out on and enjoy the cool fresh outdoors. We stayed in a lakeside room with a view of Big Bear Lake. My husband and I arrived on a Saturday and stayed overnight. We ended up at the Robinhood resort which offered MUCH better amenities and quality customer service. My wife began to go over the policy with him and in the end after speaking to his parents he refunded the money. Proves as to why he did not have any customer service etiquette. He admitted he wasn't old enough to drink and that he was covering for his parents while they were on vacation. I became increasingly frustrated and the manager threatened to call the police instead of working with us to improve the experience. We hadn't even been there one night and the manager refused. With the maintenance staff unable to fix it and there not being any rooms open for us we asked for a refund. This was completely unacceptable as this was a special occasion. Due to their policy the manager was trying to tell us they could not do much as all the comparable rooms were already booked. When we went back to the room we were told that they had no idea what was causing the issue but that the water was warm not hot. Needless to say we never received an update. We reported it to management\the front desk and were assured when we returned it would be fixed and that they manager would call us with an update. There was no cold water only hot which made for a scalding hot shower. well until upon arriving we attempted to take a quick shower before going out for dinner. My wife and I booked what was supposed to be a romantic anniversary weekend at the Fireside Lodge.
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